4 Tips to Handle a Difficult Claims Process

Inefficient handling of claims is a common complaint of customers regarding their insurance firms. In case you suffer through one, below are some tips to help you survive the headache-inducing claims process and get your insurance to pay, as they rightfully should.

1. Document everything.

Shady insurance firms purposely make the claims process difficult. Your best tool to expedite your claim is to keep pristine records. For example, after buying home insurance, make sure you keep receipts and records of your possessions, paying particular importance on your more expensive assets. Taking a video recording of your home to document the contents is also helpful.

2. Be aware of your insurance policy and rights.

The best way to get the most out of your insurance policy is to know it in and out. Do a thorough review of your insurance so you know what to expect in case of a claim. Find out the scope of the coverage, how to file a claim, any necessary timeline or pertinent end dates to submissions, and what the process is to estimate damage reimbursement amounts. Speak to a lawyer to know your rights and have one present during a deposition in case of a claim.

3. Ask help from the state insurance regulator.

It is not ideal to take an insurance company to court because it can further delay the claim, but if your firm is incredibly difficult to work with, you can always seek help from the state insurance regulator to move the process forward. Ideally, you can work directly with your agent or firm and go through the process as quickly as possible so you can receive the funds needed to pay your medical bills or replace your home.

4. Follow up frequently.

In most cases, claims and disputes are handled correctly by insurance firms. At its worst though, it can be an extremely frustrating and time-consuming process. Remember to keep your cool, be persistent, and do frequent follow-ups with thorough documentation of the entire process. It is never fun when an insurance company denies your claim but keep at it so you can get your insurance firm to honor their obligation to you.

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MJ Usner